YUSUF TAIYOOB APPLE CIDER VINEGER / CUKA EPAL

A Shopper shall be entitled to a refund or exchange of a Product in the following situations:

(a) Product is defective

A Product is defective if it:-

(i) is unfit for its intended use;

(ii) not fit to be consumed;

(iii) has a defective design;

(iv) has been defectively assembled or manufactured; and/or

(v) is dangerous or harmful for normal use.

(b) Product does not comply with description/criteria

A refund or exchange is allowed if the delivered Product:

(i) is a different or the wrong product;

(ii) has different specifications from that advertised or ordered, such as different function, wrong colour or size;

(iii) has missing parts; and/or

(iv) is missing items promised (such as free gifts)

No request by a Shopper for refund or exchange of a Product in the following categories:-

(a) Consumer electronic items;

(b) Lingerie, underwear or other intimate apparel;

(c) Swimsuits;

(d) Beauty products and cosmetics;

(e) Fragrances;

(f) Customised products;

(g) Electronic vouchers (if any) for goods and services (vouchers downloadable immediately upon payment of purchase price);

(h) Compact discs (CD) and Digital Video Discs (DVD);

(i) Pharmaceutical products; and

(j) Perishable foods.